Calimorae

MIX & MATCH STOREWIDE · BUY MORE, SAVE MORE · 2 ITEMS 15% OFF · 3 ITEMS 20% OFF · 5 ITEMS 30% OFF

Free shipping $15+

On qualifying orders

Friendly support

Here when you need us

30-Day Easy Returns

Simple and stress-free

Secure checkout

Protected payments

Frequently asked questions

How do I place an order?

Choose your preferred product and options, add the item to your cart, and follow the checkout steps. Please review your shipping address and product selections carefully before completing your purchase.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

I entered the wrong shipping address. What should I do?

Contact us immediately with your order number and the correct address. If the order has not been processed, we may be able to update it. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Do you offer free shipping?

Yes. Calimorae offers free standard shipping on orders of $15 or more. Orders under $15 will be charged the applicable shipping fee at checkout. The minimum order amount is calculated after discounts and before taxes.

How long does delivery take?

Delivery times depend on the destination, product availability, and shipping carrier. An estimated delivery timeframe may be shown during checkout. Please note that weekends, holidays, customs processing, severe weather, and carrier delays may affect delivery.

How can I track my order?

Once tracking information becomes available, we will send it to the email address used during checkout. Tracking may take a short time to update after the carrier receives the package.

Why is my order arriving in separate packages?

Some products may be prepared or shipped from different locations. When this happens, your order may arrive in more than one package at no additional shipping cost.

My tracking shows “delivered,” but I have not received my order. What should I do?

Please check around your property, ask household members or neighbors, and contact the shipping carrier. If the package still cannot be located, contact us with your order number and tracking information so we can assist you.

Will I need to pay customs duties or import taxes?

No. Customers will not be charged additional customs duties or import taxes. The price shown at checkout is the amount you pay for your order.

If you receive an unexpected customs or import-charge request, please contact us before making any payment.

How do I know whether an accessory is compatible with my device?

Please review the product title, description, model list, and selected options before ordering. Device sizes and models may look similar but require different accessories. If you are unsure, contact us before purchasing and include your exact device model.

Will the product color look exactly like the photo?

We make every effort to display colors accurately. However, colors may appear slightly different because of lighting, photography, production batches, and individual screen settings.

How should I care for my Solivie accessories?

Clean products gently with a soft, dry or slightly damp cloth. Avoid harsh chemicals, excessive heat, prolonged moisture, and unnecessary pulling or bending. Please follow any additional care instructions shown on the product page.

What is your return policy?

Eligible items may be returned within 30 days in accordance with our Return Policy. Products should be unused, undamaged, and returned with their original packaging and accessories when applicable. Some products may be excluded for hygiene, personalization, clearance, or other reasons stated in the policy.

How do I request a return?

Contact us before returning an item. Include your order number, the item you wish to return, and the reason for the request. Please wait for return instructions before sending the package.

What if my item arrives damaged, defective, or incorrect?

Contact us promptly and include your order number, a description of the issue, and clear photos of the product and packaging. We will review the information and provide the appropriate next steps.

When will I receive my refund?

Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or payment provider may require additional processing time before the refund appears in your account.

Is my payment information secure?

Payments are processed through secure checkout providers. Solivie does not directly store your complete payment-card information.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location and currency.

How can I contact Solivie?

Please use the Contact Us page and include your order number when contacting us about an existing purchase. Our support team will respond as soon as possible during normal business days.